MaidServe Privacy Policy
Effective Date: March 19, 2026
MaidServe Cleaning Agency (“MaidServe,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request services, communicate with us, or otherwise interact with us.
1. Information We Collect
We may collect personal information you provide directly to us, including your name, phone number, email address, service address, billing information, appointment and scheduling details, service preferences and household-related service instructions, and communications you send to us by phone, email, SMS, forms, chat, or other methods.
We may also collect certain technical or usage information automatically, such as IP address, browser type, device information, pages visited, date and time of visits, referring website or source, and form submission and interaction data.
2. How We Use Your Information
We may use your information to respond to inquiries and provide customer support; schedule, coordinate, and manage cleaning or domestic service requests; send appointment confirmations, reminders, service updates, and follow-ups; process payments and maintain billing records; match clients with referred service providers; improve our website, services, and customer experience; maintain internal records and business operations; comply with legal obligations; protect against fraud, abuse, unauthorized activity, or legal claims; and send marketing or promotional communications where permitted by law and consistent with your preferences.
3. SMS and Phone Communications
If you provide your phone number and opt in, MaidServe may send you text messages related to your inquiry, appointments, services, billing, customer care, and, where permitted, promotional offers.
By opting in to SMS, you agree to receive text messages from MaidServe. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.
SMS consent is not shared with third parties or affiliates for their own marketing purposes. Mobile opt-in data will not be sold or shared for third-party marketing.
4. How We Share Information
We do not sell your personal information.
We may share your information only as reasonably necessary in the following circumstances: with referred housekeepers or service providers to coordinate and perform requested services; with payment processors and billing providers to process transactions; with technology vendors and service providers that support our operations, such as CRM, scheduling, messaging, automation, hosting, analytics, and customer support platforms; with legal, regulatory, or governmental authorities when required by law, subpoena, court order, or to protect rights and safety; and in connection with a merger, sale, restructuring, or transfer of some or all of our business assets. All such sharing is limited to what is reasonably necessary for the relevant purpose.
5. GoHighLevel and Third-Party Service Providers
MaidServe may store and process customer data using third-party platforms, including GoHighLevel and related service providers used for CRM, forms, automation, communications, and customer management. These third-party providers process information on our behalf subject to their own security and data handling practices. MaidServe does not control every aspect of those third-party platforms, but we select providers that support our business operations.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, scripts, and similar technologies to remember user preferences, understand website traffic and performance, improve website functionality, and support advertising or remarketing efforts, where applicable. You may be able to control cookies through your browser settings, though disabling cookies may affect website functionality.
7. Data Retention
We retain personal information only for as long as reasonably necessary for providing services, maintaining business and billing records, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, or regulatory obligations.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system is guaranteed to be completely secure, and we cannot guarantee absolute security.
9. Your Choices
You may choose not to provide certain personal information, but doing so may limit our ability to respond to your inquiry or provide services. You may opt out of marketing emails by using the unsubscribe link, where applicable; opt out of text messages by replying STOP; and contact us to update or correct your information.
10. California Privacy Rights
If you are a California resident, you may have privacy rights under applicable California law, depending on the nature of the information collected and our relationship with you. These rights may include requesting access to, correction of, or deletion of certain personal information, subject to legal exceptions. To make a privacy-related request, contact us using the contact information below. We may need to verify your identity before responding.
11. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
12. External Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date. Your continued use of our website or services after any update constitutes acceptance of the revised policy.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
MaidServe Cleaning Agency
11901 Santa Monica Blvd, Los Angeles, CA 90025
Email: [email protected]
Phone: 323-723-2385
Website: https://maidserve.com/